Guest Experience Lead - On-the-Go & Local Deliveries

National Corporate Housing; Costa Mesa (CA); Vor Ort; USD 31.243 - 34.481; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Life insurance

Long-term disability

Paid time off

Paid volunteer time

Zusammenfassung

National Corporate Housing in Costa Mesa, CA is seeking a Guest Experience Coordinator to ensure seamless stays for residents from move-in to move-out. This hands-on role requires organization, reliability, and a passion for delivering outstanding service.

You will manage apartment readiness, assist guests in real time, coordinate deliveries, and travel locally to resolve issues. The position offers a competitive base salary and comprehensive benefits, with opportunities to impact guest

Qualifikationen

• Polished communication and interpersonal skills for guest interactions.
• Strong organizational abilities and reliability in a fast-paced environment.
• Ability to go above and beyond to ensure guest satisfaction.

Aufgaben

• Conduct pre-move-in walkthroughs and post-move-out assessments to ensure readiness.
• Document and escalate issues, damages, or concerns promptly.
• Serve as the main contact for guests throughout their stay to deliver an outstanding experience.
• Respond to guest needs promptly, including local travel to deliver items or resolve issues.
• Personalize move-in gifts and manage inventory of welcome materials.
• Maintain and track local lockbox inventory and coordinate vendor deliveries.

Kenntnisse

Communication

Customer service

Self-starter

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Outlook

Jobbeschreibung

National Corporate Housing in Costa Mesa, CA is seeking a Guest Experience Coordinator to ensure seamless stays for residents from move-in to move-out. This hands-on role requires organization, reliability, and a passion for delivering outstanding service.

You will manage apartment readiness, assist guests in real time, coordinate deliveries, and travel locally to resolve issues. The position offers a competitive base salary and comprehensive benefits, with opportunities to impact guest