Guest Experience Coordinator

National Corporate Housing; Indianapolis (IN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

401k plan with discretionary match

Life insurance, short/long-term-disabi

Supplemental life insurance, critical-

Disability coverage

Paid time off

Paid volunteer time

Wellness program

Free use of corporate apartments when/

Job summary

National Corporate Housing is seeking a Guest Experience Coordinator to ensure a seamless stay for residents from arrival to departure. This hands-on role focuses on apartment readiness, real-time guest support, and personalized touches to create a home-like experience.

The ideal candidate is organized, dependable, and passionate about delivering exceptional service in a fast-paced environment, with regular local daytime travel and collaboration with a local team.

Qualifications

• Requires high school diploma or GED.
• Age 18+ and legally eligible to work.
• Proficient with Microsoft Office and basic computer programs.
• Strong communication and customer-service mindset.

Responsibilities

• Conduct pre-move-in and post-move-out walkthroughs to assess readiness.
• Document and escalate any issues, damages, or concerns in a timely manner.
• Deliver an outstanding guest experience by serving as the go-to contact during the resident's stay.
• Respond to guest needs promptly, including local daytime travel to deliver items or resolve issues.
• Personalize move-in gifts and maintain inventory of welcome materials.
• Maintain and track local lockbox inventory for guest access.
• Coordinate with vendors for furniture and service deliveries, pickups, and installations.

Skills

Communication skills

Self-starter

Team player

Local daytime travel

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Job description

National Corporate Housing | Home, Wherever You Are

National Corporate Housing is seeking a service-oriented Guest Experience Coordinator to deliver an exceptional experience for our residents before, during, and after their stay. This hands-on role includes coordinating apartment readiness, supporting guests in real time, and ensuring each move-in and move-out is seamless. The ideal candidate is organized, dependable, and passionate about going above and beyond for customers.

At National, we don’t just provide housing, we create home-like experiences for global business travelers and relocating professionals. With 28+ offices worldwide, we’re a trusted leader in customized corporate housing and 360-degree services that make transitions seamless.

Expectations For Success

• Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness
• Document and escalate any issues, damages, or concerns in a timely manner
• Deliver an outstanding guest experience by serving as the go-to contact throughout the resident’s stay
• Respond to guest needs promptly, including local travel to deliver items or resolve issues
• Personalize move-in gifts and maintain inventory of welcome materials
• Maintain and track local lockbox inventory for guest access
• Coordinate with vendors for furniture and service deliveries, pickups, and installations

What Makes This Role Unique?

• Dynamic work, no two days are the same
• You won’t be tied to a desk. Expect to be on the go and interacting with apartments and guests
• Direct influence on guest satisfaction and company reputation
• Join a collaborative and supportive local team

Who You Are

• A personable self-starter with strong communication skills
• A “whatever it takes” attitude toward providing the ultimate guest experience
• A reliable team player who thrives in a fast-paced, flexible environment
• Comfortable with local daytime travel for apartment inspections and deliveries
• Familiar with basic computer programs (Microsoft Office, Outlook, etc.)
• High school diploma or GED required; must be at least 18 years old

Benefits

• Competitive Base Salary
• $19.97- $22.04/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Paid volunteer time
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.

Additional Information

Fair Labor Standards Act (FLSA): Non-Exempt

Will not provide assistance with relocation costs

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.