Guest Experience Coordinator - Healthcare Reception

Heritage Manor Care; California; On-site; USD 38,000 - 46,000; Full time

Job summary

Heritage Manor Care in California is seeking a full-time Receptionist to welcome guests, answer phones, and support admissions and billing processes. You will also maintain guest records by room number and provide essential administrative support in a fast-paced setting.

This role includes assisting with recruiting efforts and ensuring HIPAA compliance in all guest interactions, contributing to a respectful, professional environment for residents and families.

Qualifications

• High School diploma required.
• Experience in reception or administrative support preferred.
• Ability to manage multiple tasks and maintain records.

Responsibilities

• Greet guests and family members as they come in.
• Answer phones and transfer calls or locate leadership as requested.
• Maintain a current guest file by room number.
• Provide administrative/admissions and billing support.
• Provide recruiting support.

Skills

Greet guests

Phone handling

Administrative support

Admissions support

Billing support

HIPAA compliance

Education

High School diploma

Job description

Heritage Manor Care in California is seeking a full-time Receptionist to welcome guests, answer phones, and support admissions and billing processes. You will also maintain guest records by room number and provide essential administrative support in a fast-paced setting.

This role includes assisting with recruiting efforts and ensuring HIPAA compliance in all guest interactions, contributing to a respectful, professional environment for residents and families.