Front Desk & Guest Experience Concierge

Heritage Manor Care; Fontana (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Heritage Manor Care in Fontana, CA is seeking a full-time Receptionist to deliver exceptional guest service in a skilled nursing facility. You will greet guests and families, answer phones, transfer calls, and support administrative and admissions tasks to keep operations smooth.

Responsibilities include maintaining guest files by room number, providing billing and recruiting support as needed, and ensuring HIPAA compliance.

Qualifications

• High School diploma required.
• Experience in customer service is a plus.
• HIPAA familiarity is a plus.

Responsibilities

• Greet guests and family members as they come in.
• Answer phones and transfer calls or locate leadership as requested.
• Maintain a current guest file by room number.
• Provide administrative/admissions support.
• Provide recruiting support.
• Provide billing support.

Education

High School diploma

Job description

Heritage Manor Care in Fontana, CA is seeking a full-time Receptionist to deliver exceptional guest service in a skilled nursing facility. You will greet guests and families, answer phones, transfer calls, and support administrative and admissions tasks to keep operations smooth.

Responsibilities include maintaining guest files by room number, providing billing and recruiting support as needed, and ensuring HIPAA compliance.