Guest Experience Coordinator, Front Desk & Admissions

Heritage Manor Care; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Heritage Manor Care in Los Angeles is seeking a full-time Receptionist to deliver superb guest services and administrative support. You will greet visitors, handle phone calls, and assist with admissions, billing, and recruiting processes as needed.

The role emphasizes HIPAA compliance and accurate guest file maintenance, ensuring a welcoming and efficient front-desk experience for guests and families in a skilled nursing setting.

Qualifications

• High School diploma is required.

Responsibilities

• Greet guests and family members as they come in.
• Answer phones and use judgment to transfer calls or locate key leadership as requested.
• Maintain a current guest file by room number.
• Provide administrative/admissions support.
• Provide recruiting support.
• Provide billing support.

Skills

Customer service

Phone etiquette

Education

High School diploma

Job description

Heritage Manor Care in Los Angeles is seeking a full-time Receptionist to deliver superb guest services and administrative support. You will greet visitors, handle phone calls, and assist with admissions, billing, and recruiting processes as needed.

The role emphasizes HIPAA compliance and accurate guest file maintenance, ensuring a welcoming and efficient front-desk experience for guests and families in a skilled nursing setting.