Guest Experience Coordinator - Front Desk & Scheduling

EmergencyMD; Costa Mesa (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program with broad

Career development and advancement

Medical, dental, and vision coverage

Positive workplace culture

Nationwide transfer opportunities

Job summary

Floyd's 99 Barbershop in Costa Mesa, CA is seeking a Front Desk Coordinator who greets guests, schedules appointments, and supports daily shop operations with a friendly, professional demeanor.

You will balance customer service, phone and in-person interactions, and administrative tasks in a fast-paced setting. The role is ideal for organized, people-focused individuals committed to a welcoming guest experience and teamwork.

Qualifications

• At least 2 years of customer service experience in retail, hospitality, beauty, or related industry.
• Experience working in a fast-paced environment with multiple priorities.
• Strong verbal communication skills, both in person and over the phone.

Responsibilities

• Greeting guests and providing professional customer service
• Answering incoming calls and responding to inquiries
• Scheduling and managing appointments
• Explaining services, products, and promotions
• Recommending products and services when appropriate
• Processing guest transactions and maintaining accurate records
• Communicating messages to team members
• Assisting with front desk organization and cleanliness

Skills

Customer service

Verbal communication

Organization

Job description

Floyd's 99 Barbershop in Costa Mesa, CA is seeking a Front Desk Coordinator who greets guests, schedules appointments, and supports daily shop operations with a friendly, professional demeanor.

You will balance customer service, phone and in-person interactions, and administrative tasks in a fast-paced setting. The role is ideal for organized, people-focused individuals committed to a welcoming guest experience and teamwork.