Front Desk Host

*Floyds 99 Barbershop - Tustin; Aliso Viejo (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Fun and relaxed culture

Nationwide locations

Job summary

Floyd's 99 Barbershop in Tustin, CA is hiring a full-time Front Desk Host to manage calls, schedule appointments, and greet guests. You will contribute to smooth retail operations by delivering friendly, efficient service and handling pricing information.

The ideal candidate has at least two years of customer service experience in retail/hospitality, can work evenings/weekends, communicates well over the phone and in person, and thrives in a fast-paced team environment.

Qualifications

• 2+ years of customer service experience in the retail, hospitality, or beauty industries.
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Responsibilities

• Answer phone calls, schedule appointments, answer questions, and take messages for staff.
• Discuss services with customers and provide pricing information, upsell beauty treatments when possible.
• Generate quotes, determine wait times, and assist with general cleaning duties.
• Maintain a positive, seamless retail environment.

Skills

Customer service experience

Phone & in-person communication

Collaboration

Time management

Confidentiality

Flexible schedule

Job description

How would you like a position where you can talk to all kinds of people and play a crucial part in smooth retail operations? At Floyd's 99 Barbershop, we're hiring a detail-oriented and customer service-driven person as a full-time Front Desk Host! Help keep the party going at our Tustin, CA beauty shop.

YOUR BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

That's on top of your competitive pay of $17.00/hour. Join us and help make every day a great one!

WHAT WE'RE LOOKING FOR

Can you meet these qualifications?

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

Are you able to work these hours?

We are available when our clients want us to be. Weekends and evening availability are of high value to us.

Is becoming a Front Desk Host right for you?

This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling beauty treatments when possible. As you generate quotes, figure out wait times, and assist with general cleaning duties, you take pride in maintaining a positive, seamless retail environment!

Join the team at Floyd's 99 Barbershop in Tustin, where we take the stress and guesswork out of getting a great haircut. We offer expert, personalized cuts tailored to each client, whether they're looking to change their style, maintain a fresh look, or simply enjoy a laid-back, high-energy vibe. Our culture is all about PEOPLE FIRST, where we take care of both clients and teammates with positive energy, teamwork, and a commitment to always improving. We work hard, but we don't take ourselves too seriously, making Floyd's a place where you can grow your craft, thrive in a supportive environment, and have fun along the way. If you're a team player who's passionate about delivering great client experiences, Floyd's 99 Barbershop in Tustin is where you belong!