Guest Experience Coordinator - Beauty Services

Ulta Beauty, Inc.; Florida; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator in New York to engage guests and promote the salon services while supporting the Experience Manager. You will handle calls and in-store interactions, help with bookings, and contribute to sales performance in a fast-paced beauty retail environment.

The role requires strong guest service skills, basic tech proficiency, and the ability to build relationships with guests and teammates. A flexible schedule including weekends is common in retail roles.

Qualifications

• 1 year of relevant work experience or equivalent combination of education and relevant work experience
• High school diploma is preferred

Responsibilities

• Engage with guests and promote Ulta Beauty services.
• Manage salon bookings and guest records.
• Answer salon phone calls and support appointment scheduling.
• Assist guests with product recommendations during store visits.
• Maintain knowledge of current promotions and events to drive sales.

Skills

Sales proficiency

Customer relationships

Communication skills

Teamwork

Independent work

Troubleshooting

Education

High school diploma (preferred)

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator in New York to engage guests and promote the salon services while supporting the Experience Manager. You will handle calls and in-store interactions, help with bookings, and contribute to sales performance in a fast-paced beauty retail environment.

The role requires strong guest service skills, basic tech proficiency, and the ability to build relationships with guests and teammates. A flexible schedule including weekends is common in retail roles.