Guest Experience Coordinator - Auto Showroom

Penske Automotive Group; Livonia (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health care options (medical, dental,視

401k savings with company match

Training and career growth

Best Places to Work recognition

Job summary

Bill Brown Ford is seeking a knowledgeable receptionist to join the dealership team and deliver exceptional customer experiences. You will be the front-line first impression, greeting customers and connecting them with the right team members to ensure an outstanding visit.

The role emphasizes professional communication, accuracy in data entry, and collaboration with sales and service teams during peak times. Training and growth opportunities are offered in a values-driven environment.

Qualifications

• High school diploma or equivalent required.
• Experience answering calls in a high-volume setting preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Answer multi-line phone system professionally and routing calls.
• Greet visitors and direct them to the appropriate department.
• Enter basic customer information into the sales control system.
• Assist customers and vendors by phone or in person to find needed support.
• Provide clerical and administrative back-up as needed.
• Maintain a positive and professional demeanor in all interactions.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bill Brown Ford is seeking a knowledgeable receptionist to join the dealership team and deliver exceptional customer experiences. You will be the front-line first impression, greeting customers and connecting them with the right team members to ensure an outstanding visit.

The role emphasizes professional communication, accuracy in data entry, and collaboration with sales and service teams during peak times. Training and growth opportunities are offered in a values-driven environment.