Receptionist

Penske Automotive Group; Livonia (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health care options (medical, dental,視

401k savings with company match

Training and career growth

Best Places to Work recognition

Job summary

Bill Brown Ford is seeking a knowledgeable receptionist to join the dealership team and deliver exceptional customer experiences. You will be the front-line first impression, greeting customers and connecting them with the right team members to ensure an outstanding visit.

The role emphasizes professional communication, accuracy in data entry, and collaboration with sales and service teams during peak times. Training and growth opportunities are offered in a values-driven environment.

Qualifications

• High school diploma or equivalent required.
• Experience answering calls in a high-volume setting preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Answer multi-line phone system professionally and routing calls.
• Greet visitors and direct them to the appropriate department.
• Enter basic customer information into the sales control system.
• Assist customers and vendors by phone or in person to find needed support.
• Provide clerical and administrative back-up as needed.
• Maintain a positive and professional demeanor in all interactions.

Skills

Customer service

Communication

Multi-tasking

Phone etiquette

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Bill Brown Ford is looking for a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Receptionist, you are the dealership's front line and first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their journey.
• Service: Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Collaboration: Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours.
• Technical Expertise: Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Qualifications

Competencies

• Exceptional customer service skills
• Ability to clearly answer the phone and use the intercom
• Strong organization skills and ability to multi-task
• Ability to remain positive and professional in stressful situations
• Ability to read and comprehend instructions and information
• Ability to listen to customer and determine how to assist them
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times

Supervisory Responsibility

N/A

Work Environment/ Physical Demands

Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds
This position will require the employee to alternate sitting, standing, and walking throughout the shift
This position requires the ability to push, pull, stoop, kneel, reach, grasp
This position involves repetitive motion--primarily typing
This position requires the ability to talk and hear

Position Type/Expected Hours of Work

Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid Driver's License

Summary/Objective

The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

Essential Functions

• Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner
• Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers
• Offers to take messages or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available
• Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived
• Obtains and records demographic information about each customer, using dealership sales control system
• Hands out brochures and other information to visitors to dealership
• Answers basic customer inquiries and refers more complex inquires to the appropriate person
• Greets customers in the service department during morning rush hour and obtains basic customer information
• Serves as clerical and administrative back-up
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Safety Sensitive Position

No