Guest Experience Coordinator

Hotel Management and Consulting, Inc.; Yorktown (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

DailyPay Access

Medical, dental, and vision benefits

Employee Assistance Program

Career Growth

Paid Time Off

Job summary

Hotel Management & Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests in Yorktown, Virginia.

This highly visible role focuses on delivering exceptional guest service, managing front office tasks (reservations, check-ins/outs), coordinating guest needs, and supporting sales efforts to increase occupancy. We offer a competitive hourly rate, DailyPay access, medical/dental/vision benefits for full-time staff,

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.
• Willing to work a changing schedule.

Responsibilities

• Front Office Operations: Reservations, renewals, check-outs, and check-ins; review and approve front office paperwork and reports.
• Guest Services: Ensure guest needs are met; conduct tours for potential guests and close sales; fulfill special guest requests.
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels; maintain laundry area.
• Cleaning & Maintenance: Vacuum, dust, and sanitize public areas; ensure supplies are stocked and distributed.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and safety requirements.
• Other Duties as Assigned.

Skills

Customer service

Hotel operations

Computer skills

Communication

Organization

Time management

Problem solving

Schedule flexibility

Job description

Hotel Management & Consulting, Inc. is seeking a positive, professional Guest Attendant to be the face of our property and the first point of contact for guests in Yorktown, Virginia.

This highly visible role focuses on delivering exceptional guest service, managing front office tasks (reservations, check-ins/outs), coordinating guest needs, and supporting sales efforts to increase occupancy. We offer a competitive hourly rate, DailyPay access, medical/dental/vision benefits for full-time staff,