Guest Experience Coordinator

Ulta Beauty, Inc.; Webster (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon services and retail offerings. You will support the Experience Manager and Service Manager, handling bookings, guest records, and ensuring a seamless guest experience in-store and over the phone.

The role emphasizes hospitality, product knowledge, and the ability to drive service and retail sales while maintaining store standards and a positive guest experience.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.
• Proficient with basic technology and sales experience.

Responsibilities

• Meet/exceed store goals for retail and service sales.
• Provide exceptional guest service to salon and store guests.
• Answer salon phone calls and manage the services booking system.
• Inform guests of promotions and events and invite them to try services.
• Maintain cleanliness and operational standards of the store and salon.

Skills

Communication skills

Sales experience

Customer relationships

Teamwork

Troubleshooting

Technology literacy

Education

High school diploma

Tools

POS system

Apple devices

Scheduling system

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon services and retail offerings. You will support the Experience Manager and Service Manager, handling bookings, guest records, and ensuring a seamless guest experience in-store and over the phone.

The role emphasizes hospitality, product knowledge, and the ability to drive service and retail sales while maintaining store standards and a positive guest experience.