Guest Experience Coordinator

Talentify; Tempe (AZ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA (Health Savings Account)

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

Aston Carter is seeking a receptionist to establish the first impression of the company through face-to-face and phone interactions with clients, employees, guests, and vendors. You will be an ambassador and liaison, ensuring each interaction is positive and memorable.

The role entails greeting visitors, answering calls, providing administrative support, and coordinating events in a fast-paced onsite setting in Tempe.

Qualifications

• Minimum of 2 years of reception experience.
• 2 years of face-to-face customer interaction experience preferred.
• Pleasant phone voice and excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, high-volume environment.
• Proficiency in Outlook, Word, and Excel.

Responsibilities

• Ensure a smooth and seamless experience for employees and guests by communicating warmly and effectively.
• Consistently offer professional, friendly, and welcoming interactions.
• Answer and screen all incoming calls, redirecting or taking detailed messages as needed.
• Greet, assist, and direct visitors, vendors, and the general public with a professional and courteous demeanor.
• Manage visitor badges and maintain visitor records.
• Remain actively visible in the reception area and accessible to customers.
• Provide administrative support as needed in various departments.
• Maintain guest registration logs using an electronic guest management system.
• Support office events and meetings, including room reservations and organization.
• Review documents and procedures to ensure familiarity with guest engagement details.
• Assist with changes or new information, following up with customers to ensure satisfaction.
• Ensure a positive guest experience through personal interaction and attendance at functions.
• Assist with administrative responsibilities such as supply oversight and visual inspections.
• Provide travel assistance by coordinating transportation and communicating arrivals.
• Display professionalism and pride in all duties and responsibilities.
• Adhere to all safety and security protocols.
• Review internal work order systems and report service requests as needed.

Skills

Reception experience

Customer interaction

Verbal communication

Written communication

Organizational skills

Attention to detail

Fast-paced environment

Tools

Outlook

Word

Excel

Job description

Aston Carter is seeking a receptionist to establish the first impression of the company through face-to-face and phone interactions with clients, employees, guests, and vendors. You will be an ambassador and liaison, ensuring each interaction is positive and memorable.

The role entails greeting visitors, answering calls, providing administrative support, and coordinating events in a fast-paced onsite setting in Tempe.