Client Services & Onboarding Coordinator

Talentify; Social Circle (GA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Job summary

Aston Carter is seeking a Client Service Coordinator (Contract) to support client relationships and ensure service commitments are met by coordinating activities across internal teams. The role focuses on organized communication, system administration, and program support under close supervision.

Ideal candidate is early in their career, detail-oriented, and proficient in Microsoft Office, with 2 years of relevant experience and a strong customer-service mindset.

Qualifications

• High school diploma or GED is required.
• 2 years of customer service or administrative support experience preferred.
• Strong communication and organizational skills are essential.
• Proficiency with Microsoft Office (Word, Excel, Outlook) required.

Responsibilities

• Maintain frequent contact with clients to build relationships and resolve escalated issues.
• Process client requests including system administration, reporting, onboarding, and program administration per established procedures.
• Collaborate with internal teams to ensure service levels meet client expectations and contracts.
• Communicate client requirements clearly to internal groups and assist in resolving challenges or new opportunities.
• Coordinate with clients to set up systems, maintain access, provide basic training, and support related projects.
• Prepare SOPs, reports, data, and dispatch updates for assigned clients.
• Conduct periodic client calls to share information and keep clients informed about services and activities.
• Provide informal guidance and basic training to coworkers to support team effectiveness.
• Follow established procedures to solve straightforward problems and escalate complex issues.

Skills

Customer service

Communication

Organizational skills

Multitasking

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Aston Carter is seeking a Client Service Coordinator (Contract) to support client relationships and ensure service commitments are met by coordinating activities across internal teams. The role focuses on organized communication, system administration, and program support under close supervision.

Ideal candidate is early in their career, detail-oriented, and proficient in Microsoft Office, with 2 years of relevant experience and a strong customer-service mindset.