Guest Experience Concierge - Unlimited Spa Access

Bathhouse; Berkeley Heights (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Complimentary unlimited admission

50% discount on services & products

Job summary

Bathhouse in Berkeley Heights, NJ is seeking a dedicated Reservationist to guide guests through their booking journey and ensure a welcoming, informed experience from first contact to arrival.

You'll handle phone, email, and online inquiries, schedule appointments in Zendesk, explain services and pricing, and coordinate with on-site teams to meet guest needs with a warm, professional touch.

Qualifications

• Previous experience in hospitality, spa/wellness, reservations, or customer service.
• Strong written and verbal communication skills.
• Comfortable multitasking across email, phone, and software systems.
• Detail-oriented, organized, and reliable.
• Ability to stay calm, solutions-focused, and professional when issues arise.
• Positive, team-oriented attitude and strong sense of accountability.
• Comfortable learning technology and working in Zendesk (training provided).
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Answer guest inquiries by phone, email, and online messaging in a timely, professional manner.
• Book and manage appointments using Zendesk and our reservation systems.
• Clearly explain amenities, services, pricing, policies, and availability.
• Troubleshoot scheduling issues and assist guests with changes or special requests.
• Document guest interactions and ensure accurate information.
• Develop a thorough knowledge of Bathhouse amenities, services, promotions, and policies.
• Communicate with on-site teams about guest needs, special notes, or escalations.
• Deliver warm, guest-first service while upholding Bathhouse standards and tone.
• Support a calm, professional, and welcoming experience for every guest.

Skills

Hospitality experience

Strong communication

Multitasking

Detail-oriented

Calm under pressure

Team player

Zendesk familiarity

Evenings/weekends

Tools

Zendesk

Job description

Bathhouse in Berkeley Heights, NJ is seeking a dedicated Reservationist to guide guests through their booking journey and ensure a welcoming, informed experience from first contact to arrival.

You'll handle phone, email, and online inquiries, schedule appointments in Zendesk, explain services and pricing, and coordinate with on-site teams to meet guest needs with a warm, professional touch.