Guest Experience Guide | Wellness Spa & Social Scene

Bathhouse; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Complimentary unlimited admission to浴

50% discount on services, retail and餐厅

Medical, Vision, and Dental insurance

Job summary

Bathhouse is seeking friendly and attentive Guides to be the welcoming face of our guest experience. In this role, you’ll help guests check in, answer questions, and ensure everyone feels comfortable and cared for throughout their visit.

As an integral part of our team, you’ll contribute to creating a calm, thoughtful, and seamless experience from the moment guests arrive. This on-site role requires warmth, clear communication, and readiness to assist with opening, closing, and shift transitions.

Qualifications

• Experience in hospitality, spa, wellness, or customer service preferred.
• Warm and welcoming demeanor with strong communication skills.
• Able to interact with guests in a busy, high-touch environment.
• Stay calm, professional, and solutions-oriented when issues arise.
• Reliable, punctual, and team-oriented.
• Able to stand and walk for extended periods and assist with light lifting.
• Comfortable learning and using reservation or POS systems.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests warmly upon arrival.
• Provide clear orientation and guidance for the Bathhouse experience.
• Answer guest questions about amenities, services, and policies with friendly and accurate information.
• Assist guests with check-in, check-out, and any necessary paperwork or waivers as needed.
• Monitor guest flow and capacity to ensure a comfortable and safe environment.
• Communicate guest feedback, concerns, or incidents promptly to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse’s standards of hospitality, safety, and professionalism at all times.
• Assist with opening, closing, and shift transitions as needed.

Skills

Hospitality experience

Customer service

Communication skills

Calm under pressure

Team oriented

Tools

Reservation/POS systems

Job description

Bathhouse is seeking friendly and attentive Guides to be the welcoming face of our guest experience. In this role, you’ll help guests check in, answer questions, and ensure everyone feels comfortable and cared for throughout their visit.

As an integral part of our team, you’ll contribute to creating a calm, thoughtful, and seamless experience from the moment guests arrive. This on-site role requires warmth, clear communication, and readiness to assist with opening, closing, and shift transitions.