Spa Reservations Concierge — Elevate Guest Experiences

Topnotch Resort; Stowe (VT); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Hotel discounts

Paid time off

Job summary

Topnotch Resort in Vermont is seeking a Spa Reservations Associate to deliver exemplary guest service, manage spa bookings, and provide information about spa facilities and memberships. You will check guests in/out, coordinate with spa teams, and support retail and lounge areas to ensure a seamless experience.

Eligible candidates will have strong communication and organizational skills, a professional demeanor, and flexibility for full-time or part-time schedules.

Qualifications

• Previous customer service experience a must.
• Excellent communication and organizational skills.
• Proven track record resolving guest problems and expediting solutions.
• Must read, write and speak the English language.
• Ability to maintain a professional, calm, unhurried demeanor.
• Flexible work schedule - Full time/Part time available schedule.

Responsibilities

• Spa Reservations.
• Provide Spa and resort information, tours of the spa, pool and fitness facility and spa guest check in and out procedures.
• Assist in the coordination of all spa departments to ensure a seamless guest spa experience.
• Be knowledgeable in all aspects of Club Topnotch Memberships and what they entail.
• Assist in Retail Sales.
• Assist in maintaining the juice bar, lounge and pool areas
• Liaise with all resort departments to ensure a heightened guest experience and that the physical standards of the spa facility are maintained.

Skills

Customer service

Communication

Organizational skills

Problem solving

English proficiency

Job description

Topnotch Resort in Vermont is seeking a Spa Reservations Associate to deliver exemplary guest service, manage spa bookings, and provide information about spa facilities and memberships. You will check guests in/out, coordinate with spa teams, and support retail and lounge areas to ensure a seamless experience.

Eligible candidates will have strong communication and organizational skills, a professional demeanor, and flexibility for full-time or part-time schedules.