Reservationist - Berkeley Heights

Bathhouse; Berkeley Heights (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Complimentary unlimited admission

50% discount on services & products

Job summary

Bathhouse in Berkeley Heights, NJ is seeking a dedicated Reservationist to guide guests through their booking journey and ensure a welcoming, informed experience from first contact to arrival.

You'll handle phone, email, and online inquiries, schedule appointments in Zendesk, explain services and pricing, and coordinate with on-site teams to meet guest needs with a warm, professional touch.

Qualifications

• Previous experience in hospitality, spa/wellness, reservations, or customer service.
• Strong written and verbal communication skills.
• Comfortable multitasking across email, phone, and software systems.
• Detail-oriented, organized, and reliable.
• Ability to stay calm, solutions-focused, and professional when issues arise.
• Positive, team-oriented attitude and strong sense of accountability.
• Comfortable learning technology and working in Zendesk (training provided).
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Answer guest inquiries by phone, email, and online messaging in a timely, professional manner.
• Book and manage appointments using Zendesk and our reservation systems.
• Clearly explain amenities, services, pricing, policies, and availability.
• Troubleshoot scheduling issues and assist guests with changes or special requests.
• Document guest interactions and ensure accurate information.
• Develop a thorough knowledge of Bathhouse amenities, services, promotions, and policies.
• Communicate with on-site teams about guest needs, special notes, or escalations.
• Deliver warm, guest-first service while upholding Bathhouse standards and tone.
• Support a calm, professional, and welcoming experience for every guest.

Skills

Hospitality experience

Strong communication

Multitasking

Detail-oriented

Calm under pressure

Team player

Zendesk familiarity

Evenings/weekends

Tools

Zendesk

Job description

Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We're the intersection of wellness and social. Equal parts sanctuary and scene.

We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.

JOB DESCRIPTION

Bathhouse is seeking an attentive, organized, and service-oriented Reservationist to support our guest experience in its entirety. This role is responsible for guiding guests through their booking process, answering questions and concerns, and helping ensure every guest feels informed, welcomed, and taken care of before they arrive. Reservationists manage phone calls, email, and online inquiries (including social media), schedule appointments, and act as knowledgeable ambassadors for everything Bathhouse has to offer.

RESPONSIBILITIES

• Answer guest inquiries by phone, email, and online messaging in a timely, professional manner.
• Book and manage appointments using Zendesk and our reservation systems.
• Clearly explain amenities, services, pricing, policies, and availability.
• Troubleshoot scheduling issues and assist guests with changes or special requests.
• Document guest interactions and ensure accurate information.
• Develop a thorough knowledge of Bathhouse amenities, services, promotions, and policies.
• Communicate with on-site teams about guest needs, special notes, or escalations.
• Deliver warm, guest-first service while upholding Bathhouse standards and tone.
• Support a calm, professional, and welcoming experience for every guest.

QUALIFICATIONS

• Previous experience in hospitality, spa/wellness, reservations, or customer service.
• Strong written and verbal communication skills.
• Comfortable multitasking across email, phone, and software systems.
• Detail-oriented, organized, and reliable.
• Ability to stay calm, solutions-focused, and professional when issues arise.
• Positive, team-oriented attitude and strong sense of accountability.
• Comfortable learning technology and working in Zendesk (training provided).
• Ability to work evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• Hourly Rate: $25/hour.
• Medical, Vision, and Dental insurance available for full-time employees.
• Complimentary unlimited admission to Bathhouse.
• 50% discount on services, retail products, and restaurant offerings.