Guest Experience Concierge - Spa Front Desk

OneSpaWorld LLC; Honolulu (HI); Remote; USD 32,000 - 42,000; Full time

Job summary

Mandara Spa is seeking a Concierge to welcome guests, answer inquiries, and coordinate information and homecare services at the front of house. The role emphasizes exceptional guest service and phone etiquette, with a focus on professional appearance and reliability.

Ideal candidates have at least 1 year of phone experience in a customer-facing setting, strong communication skills, and proficiency with Windows and basic office equipment.

Qualifications

• Minimum 1 year of experience answering phones in a customer-facing environment.
• Strong written and verbal communication abilities.
• Proficiency with Windows and basic office equipment.
• High school diploma or equivalent is required.
• Reliable, professional, and able to work as part of a team.
• Must meet US employment eligibility requirements.

Responsibilities

• Assist front of house by greeting guests and providing information.
• Offer and coordinate homecare services and information requests.
• Support guest service excellence standards and phone coverage.

Skills

Phone etiquette

Verbal skills

Listening skills

Written communication

Windows proficiency

Office equipment

Team player

Dependable

Professional appearance

Customer focus

Attention to detail

Flexible

Excellent communicator

US employment eligibility

Education

High school diploma or equivalent

Tools

Basic office equipment

Job description

Mandara Spa is seeking a Concierge to welcome guests, answer inquiries, and coordinate information and homecare services at the front of house. The role emphasizes exceptional guest service and phone etiquette, with a focus on professional appearance and reliability.

Ideal candidates have at least 1 year of phone experience in a customer-facing setting, strong communication skills, and proficiency with Windows and basic office equipment.