Front Desk Concierge Mandara Spa

OneSpaWorld LLC; Honolulu (HI); Remote; USD 32,000 - 42,000; Full time

Job summary

Mandara Spa is seeking a Concierge to welcome guests, answer inquiries, and coordinate information and homecare services at the front of house. The role emphasizes exceptional guest service and phone etiquette, with a focus on professional appearance and reliability.

Ideal candidates have at least 1 year of phone experience in a customer-facing setting, strong communication skills, and proficiency with Windows and basic office equipment.

Qualifications

• Minimum 1 year of experience answering phones in a customer-facing environment.
• Strong written and verbal communication abilities.
• Proficiency with Windows and basic office equipment.
• High school diploma or equivalent is required.
• Reliable, professional, and able to work as part of a team.
• Must meet US employment eligibility requirements.

Responsibilities

• Assist front of house by greeting guests and providing information.
• Offer and coordinate homecare services and information requests.
• Support guest service excellence standards and phone coverage.

Skills

Phone etiquette

Verbal skills

Listening skills

Written communication

Windows proficiency

Office equipment

Team player

Dependable

Professional appearance

Customer focus

Attention to detail

Flexible

Excellent communicator

US employment eligibility

Education

High school diploma or equivalent

Tools

Basic office equipment

Job description

MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.
Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications:

- Experience: (Type of work experience, min. number of years):

• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.

- Technical or Administrative Knowledge:

• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)

- Required Skills and Abilities and/or:

• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements