Spa Front Desk Concierge Mandara Spa Mohegan Sun

osw; Montville (CT); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Hourly wage plus commission/bonuses

Health, vision, dental insurance

401k savings plan

Paid vacation, sick, and holidays

Employee spa service/retail discounts

Job summary

Mandara Spa in the United States is seeking a friendly Concierge to welcome guests and coordinate front-of-house information and homecare services. You will ensure service excellence, handle appointments, greet guests, and support spa marketing promotions.

The role requires at least 1 year of phone-based, customer-oriented experience, a high school diploma, and strong communication skills. Weekend availability is required with a competitive hourly wage and benefits.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience answering phones in a customer-oriented environment.
• Excellent client care, service excellence, and attention to detail.

Responsibilities

• Front desk reception and development of service excellence.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments.
• Direct client flow at the front desk, check-in & check-out, cash handling.
• Support spa marketing promotions and selling memberships.
• Monitor standards and troubleshoot issues to maintain quality.
• Be knowledgeable about menu and retail to upsell and cross-sell.

Skills

Excellent communication

Active listening

Phone etiquette

Customer service

Attention to detail

Team player

Education

High school diploma

Tools

Book4Time POS

Basic office equipment

Job description

MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.
Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Responsibilities and Duties

• Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
• Direct client flow at the front desk, check-in & check out guests, perform cash handling duties.
• Participate in the success of spa monthly marketing promotions, promote/sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
• Monitor spa using a critical eye and ear to assure standards are met, and troubleshoot to ensure marginal problems are resolved.
• Demonstrate full knowledge of all menu and retail items, to up-sell, cross-sell and pre-sell spa services and products.
• Monitor visual retail displays ensuring items are clean and well stocked.

Qualifications and Skills

Technical or Administrative Knowledge

• Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus.
• Computer literate with good typing skills.
• Excellent listening and verbal skills, and effective communicator.
• Able to operate basic business machines (i.e. calculator, fax, printer, copier).

Required Abilities

• High school diploma or equivalent.
• Ability to meet US employment and eligibility requirements.
• At least 1 year of experience of working with answering phones in a customer oriented environment.
• Excellent client care, service excellence, and attention to detail.

Behavioral Competencies

• Must possess a cooperative and positive attitude, exercising reason.
• Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
• Maintain a professional appearance at all times.
• Demonstrate pleasant and appropriate phone and front facing client etiquette.
• High personal standards and values: self-motivated, team player, responsible, and dependable.
• Flexible and cooperative – must work weekends.

Benefits and Perks

A competitive benefits package is offered, inquire within for details to:

• $18.00 +per hour (commission & bonus programs)
• Health, vision, dental insurance
• 401k savings plan
• Paid vacation, sick, and holiday time away from work
• Employee spa service/retail discounts and Friends & Family program