Front Desk Concierge Mandara Spa

OneSpaWorld; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401k savings plan

Paid time away from work

Employee spa service/retail discounts

Job summary

Mandara Spa is seeking a Concierge to oversee front-of-house operations and ensure guests are welcomed with exceptional service in a luxury spa setting in Hawaii. The role emphasizes information delivery and homecare service options while maintaining a polished appearance.

Candidates should have strong phone etiquette, customer service background, and POS experience (Book4Time preferred). A high school diploma or equivalent is required.

Qualifications

• Minimum 1 year experience in a customer-facing environment with phone duties.
• Proficient in basic office software and typing with accuracy.
• Clear verbal and written communication skills.
• Ability to operate standard business equipment (phone, fax, copier, printer).

Responsibilities

• Greet guests and monitor front-of-house to ensure warm welcome and service excellence.
• Provide information and homecare services details to guests.
• Answer phones professionally and route inquiries appropriately.
• Maintain professional appearance and uphold standards of the spa.

Skills

Phone etiquette

Customer service

Typing skills

Windows

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Point of Sale system (Book4Time)

Job description

MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

Job Description

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

Qualifications

• Experience: (Type of work experience, min. number of years):
• Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.
• Technical or Administrative Knowledge:
• Computer literate with good typing skills.
• Effective written communication skills.
• Able to operate basic business machines(i.e. calculator, fax, printer, copier)
• Required Skills and Abilities and/or:
• Self motivated.
• Maintain a professional appearance at all times.
• At least 1 year of experience of working with answering the phones in a customer oriented environment.
• Demonstrate pleasant and appropriate phone etiquette.
• Excellent listening and verbal skills.
• Computer literate with good keyboard skills. Proficient with Windows.
• Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
• High school diploma or equivalent.
• Team player.
• Responsible, dependable.
• High personal standards and values.
• Excellent client care, service excellence and attention to detail.
• Effective communicator.
• Flexible and cooperative.
• Ability to meet US employment and eligibility requirements

Benefits and Perks

A competitive benefits package is offered, inquire within for details to:

• Health, vision, dental insurance
• 401k savings plan
• Paid time away from work for eligible employees
• Employee spa service/retail discounts and promotional Friends & Family program