Guest Experience Concierge & Service Lead

CBRE; Washington (District of Columbia); On-site; USD 52,000 - 55,000; Full time

Job summary

CBRE Concierge role in Washington, DC, supports guests, customers and tenants with business and personal needs. You will greet entrants, log requests, and coordinate reservations and transportation, delivering top-tier service in a designated building.

The position emphasizes security procedures, teamwork with the Workplace Experience function, and consistent customer service to clients and visitors.

Qualifications

• High School Diploma or GED with 2+ years of job-related experience.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Be the first point of contact for all those entering the facility.
• Record and log service requests and track statuses; provide admin aid.
• Arrange and confirm recreational, dining, and business activities for the requestor.
• Deliver world-class customer service to all individuals in the facility.
• Follow property-specific security and emergency procedures.

Skills

Microsoft Office

Organizational skills

Explain complex concepts

Supervisory experience

2+ years experience

Education

High School Diploma or GED

Job description

CBRE Concierge role in Washington, DC, supports guests, customers and tenants with business and personal needs. You will greet entrants, log requests, and coordinate reservations and transportation, delivering top-tier service in a designated building.

The position emphasizes security procedures, teamwork with the Workplace Experience function, and consistent customer service to clients and visitors.