Front Desk & Guest Experience Lead

CBRE Group, Inc.; Seattle (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

PTO

401k plan

Job summary

CBRE Group, Inc. is seeking a Concierge to support guests, tenants, and visitors with business and personal needs at a premier Seattle location. You will greet entrants, log requests, and coordinate reservations, transport, and recommendations while maintaining a welcoming environment.

The role emphasizes on-site hospitality, team collaboration, and adherence to security procedures. Candidates should have strong Microsoft Office skills and prior supervisory experience is preferred.

Qualifications

• High School Diploma or GED required.
• 5+ years of related experience; supervisory or lead experience preferred.
• Ability to explain complex concepts or procedures clearly.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent organizational skills with a proactive mindset.

Responsibilities

• Be the first point of contact for visitors and clients, greeting them warmly.
• Record and log service requests and track statuses; assist management as needed.
• Arrange and confirm recreational, dining, and business activities for requests.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local recommendations (transportation, dining, entertainment).
• Follow property security and emergency procedures to ensure safety.
• Address inquiries or complaints professionally and provide suitable solutions.
• Resolve complex problems and drive team objectives forward.
• May establish new techniques to help the team meet goals.
• Lead by example and model CBRE RISE values; help build consensus.

Skills

Customer service

Communication

Organizational skills

Team leadership

Guest relations

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

CBRE Group, Inc. is seeking a Concierge to support guests, tenants, and visitors with business and personal needs at a premier Seattle location. You will greet entrants, log requests, and coordinate reservations, transport, and recommendations while maintaining a welcoming environment.

The role emphasizes on-site hospitality, team collaboration, and adherence to security procedures. Candidates should have strong Microsoft Office skills and prior supervisory experience is preferred.