Guest Experience & Facilities Concierge

CBRE; New York (NY); On-site; USD 58,000 - 70,000; Full time

Job summary

CBRE Workplace Experience Coordinator in New York delivers world-class customer service to employees and visitors of a designated building. The role sits within Workplace Experience, ensuring smooth operations and high-quality guest interactions.

The position emphasizes first-point-of-contact duties, event coordination, and collaboration with vendors, with a focus on security and efficient service delivery.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility and issue visitor passes.
• Answer the telephone professionally and assist with presentations.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders and coordinate workplace services.
• Acknowledge inquiries or complaints and provide professional solutions.
• Organize and manage on-site events, including setup and teardown.
• Follow property-specific security procedures and notify relevant parties when needed.
• Coordinate with vendors supplying services to the workplace.
• Explain information clearly and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

MS Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CBRE Workplace Experience Coordinator in New York delivers world-class customer service to employees and visitors of a designated building. The role sits within Workplace Experience, ensuring smooth operations and high-quality guest interactions.

The position emphasizes first-point-of-contact duties, event coordination, and collaboration with vendors, with a focus on security and efficient service delivery.