Guest Experience & Events Coordinator

CBRE Group, Inc.; New York, Northern (NY, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

CBRE Group, Inc. is seeking an Events Coordinator to assist the events team in delivering successful experiences. The role focuses on concierge desk leadership, guest services, and day-to-day event support within a diverse workplace environment.

The candidate will greet entrants, manage service requests, and provide back-up support to security and mail services as needed. This position emphasizes hospitality and professional customer service.

Qualifications

• Candidate should deliver world-class customer service and act as a ready point of contact for visitors.
• Ability to record and log service requests and track statuses for events.
• Strong administrative and coordination skills to support the events team.

Responsibilities

• Be the first point of contact for entrants and greet with a welcoming demeanor.
• Record and log service requests and track statuses; provide admin aid to the events team.
• Deliver world-class customer service to all individuals in the facility.
• Build a database of local business recommendations (transportation, dining, entertainment).
• Follow property security and emergency procedures for the safety of everyone in the building.
• Address inquiries and provide professional, solution-oriented responses.
• Coordinate guest services including arrival experience, transportation, signage, and displays.
• Support meetings and events with coordination and logistics as needed.

Skills

Customer service

Administrative support

Communication

Problem solving

Team collaboration

Job description

CBRE Group, Inc. is seeking an Events Coordinator to assist the events team in delivering successful experiences. The role focuses on concierge desk leadership, guest services, and day-to-day event support within a diverse workplace environment.

The candidate will greet entrants, manage service requests, and provide back-up support to security and mail services as needed. This position emphasizes hospitality and professional customer service.