Guest Experience Front Desk Agent

IHG Hotels & Resorts; Naperville (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

IHG Hotels & Resorts in Naperville is seeking a Front Desk Agent to deliver a warm, efficient guest experience at check-in/check-out. You will acknowledge Rewards Club members, manage bookings, and handle payments while maintaining a welcoming lobby presence.

The role requires a high school diploma and 1+ year in front desk or guest services. Flexible shifts include nights, weekends, and holidays. A neat appearance and professional demeanor are essential.

Qualifications

• HS diploma or equivalent required.
• Experience in front desk/guest services preferred (1+ year).
• Strong communication and problem-solving skills.
• Flexible for night, weekend, and holiday shifts.

Responsibilities

• Provide warm, efficient check-in/check-out experience.
• Acknowledge and assist IHG Rewards Club members and guests.
• Handle transactions and process payments accurately.
• Record guest preferences and anticipate needs.
• Be a brand ambassador with a professional appearance.
• Coordinate with team to handle guest inquiries and issues.

Skills

Customer service

Cash handling

Guest relations

Front desk

Multitasking

Education

High school diploma

Job description

IHG Hotels & Resorts in Naperville is seeking a Front Desk Agent to deliver a warm, efficient guest experience at check-in/check-out. You will acknowledge Rewards Club members, manage bookings, and handle payments while maintaining a welcoming lobby presence.

The role requires a high school diploma and 1+ year in front desk or guest services. Flexible shifts include nights, weekends, and holidays. A neat appearance and professional demeanor are essential.