Guest Experience Concierge – Resort Front Desk

Holiday Inn Club Vacations; New Orleans (LA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

401K with Company Match

PTO

Tuition Assistance

Growth Opportunities & Stability

EAP - Employee Assistance Program

Job summary

Holiday Inn Club Vacations is seeking a Front Desk Specialist to serve as the front-of-the-house liaison, ensuring an exceptional guest experience at our New Orleans resort. You will handle check-ins/outs, folio transactions, and daily reporting, while supporting the marketing team during busy check-in moments.

Join us in a role that combines technical aptitude with outstanding customer service, including cash handling and room assignment support.

Qualifications

• Minimum of one year of customer service experience, preferably in resort/hotel front office.
• Ability to use hotel management systems and basic hardware knowledge.

Responsibilities

• Check-in/check-out guest processing and folio management.
• Handle complex room changes, inventory moves, and keys.
• Print and review daily reports; maintain house bank and end-of-day receipts.
• Coordinate with housekeeping to expedite unit cleaning.

Skills

Customer service

Fluent English

Communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Holiday Inn Club Vacations is seeking a Front Desk Specialist to serve as the front-of-the-house liaison, ensuring an exceptional guest experience at our New Orleans resort. You will handle check-ins/outs, folio transactions, and daily reporting, while supporting the marketing team during busy check-in moments.

Join us in a role that combines technical aptitude with outstanding customer service, including cash handling and room assignment support.