Resort Front Desk Specialist — Guest Experience Expert

Holiday Inn Club Vacations Incorporated; South Lee (MA); Vor Ort; USD 25.000 - 28.000; Vollzeit

Zusammenfassung

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist at our South Lee, MA location. The role requires strong customer service skills and fluency in English to assist guests during check-in/check-out and handle folio transactions.

The position involves daily reporting, cash handling, and supporting the front desk and marketing teams. Prior resort/front desk experience is preferred, with a commitment to exemplary guest service and teamwork.

Qualifikationen

• Minimum of one year of customer service experience, preferably in a resort/front desk setting.
• Fluent English with excellent verbal and written communication.
• Ability to operate basic office software and guest management tools.

Aufgaben

• Facilitate check-in and check-out; handle folio transactions and daily reports.
• Serve as primary guest contact for arrivals, inquiries, and room/change requests.
• Maintain house bank, process payments, and assist with cash handling and reports.
• Provide support to the Marketing Face to Face team during check-in and assist with room assignments.

Kenntnisse

Customer service

English fluency

Ausbildung

High School Diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

Holiday Inn Club Vacations Incorporated is seeking a Front Desk Specialist at our South Lee, MA location. The role requires strong customer service skills and fluency in English to assist guests during check-in/check-out and handle folio transactions.

The position involves daily reporting, cash handling, and supporting the front desk and marketing teams. Prior resort/front desk experience is preferred, with a commitment to exemplary guest service and teamwork.