Tour Reception & Guest Sales Support Specialist

Holiday Inn Club Vacations Incorporated; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid parking in our NOLA resort garage

Health benefits at 90 days (medical, R

401K Match - 100% Up To 4% Of Income

IHG Travel Discounts – 18 Brands

Employee Assistance Program (EAP)

Tuition Assistance

Job summary

Holiday Inn Club Vacations Incorporated is seeking a Sales Support Associate in New Orleans. The role supports the Resort Tour Reception, gifting, Kids Club, Sales F&B, and Sales Receptionist functions to deliver a high-quality guest experience.

Responsibilities include check-in/out processes, meeting sales targets set by management, and producing departmental reports. Strong communication and computer skills are essential to success.

Qualifications

• Excellent computer and telephone skills.
• Proficient in Internet, MS Word, PowerPoint, and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize, and delegate assignments with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possesses well-developed judgment, interpersonal, and communication skills.
• Attention to detail and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

Responsibilities

• Performs all elements of the check-in and departure process for the designated sales and marketing department.
• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services.
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments.
• Prepare and distribute all departmental reporting upon management’s approval.
• Executes the gifting process for the designated sales and marketing areas.

Skills

Computer skills

Phone skills

Customer service

Prioritization

Work ethic

Verbal & written comms

Interpersonal skills

Attention to detail

Team collaboration

Adaptability

Tools

Internet

MS Word

PowerPoint

Excel

Job description

Holiday Inn Club Vacations Incorporated is seeking a Sales Support Associate in New Orleans. The role supports the Resort Tour Reception, gifting, Kids Club, Sales F&B, and Sales Receptionist functions to deliver a high-quality guest experience.

Responsibilities include check-in/out processes, meeting sales targets set by management, and producing departmental reports. Strong communication and computer skills are essential to success.