Guest Experience Lead — Front Desk

Holiday Inn Club Vacations; Marco Island (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K matching

Growth opportunities

EAP

PTO

Travel discounts

Job summary

Holiday Inn Club Vacations is seeking a Front Desk Specialist to warmly welcome owners and guests, manage check-ins and check-outs, handle room assignments, keys, folio transactions, and guest payments with accuracy and care. You’ll respond to questions, resolve concerns, and help create a seamless arrival and departure experience.

You will coordinate with Housekeeping and Facilities, assist with the business center and resort Wi‑Fi, review end‑of‑day reports, and contribute to a welcoming,

Qualifications

• High school diploma or GED equivalent.
• Proficiency with Microsoft Office and the ability to learn and use property-management applications.
• Strong verbal and written communication skills in English.
• Strong organizational, problem-solving, and follow-through skills.
• Ability to build positive working relationships with owners, guests, co-workers, and leaders.

Responsibilities

• Welcome owners and guests through efficient check-in and check-out support, room assignments, key creation, and folio transactions.
• Manage room changes, inventory moves, folio adjustments, and other complex front-desk requests with accuracy.
• Respond to guest questions, provide resort information, and connect owners and guests with the appropriate team members when needed.
• Address concerns promptly and professionally while protecting the safety, security, and overall experience of owners and guests.
• Handle the house bank, process payments, prepare end-of-day receipt reports, cash checks, and verify credit and payment methods.
• Coordinate with Housekeeping and Facilities to support timely unit servicing and guest needs.
• Assist with the business center, resort Wi-Fi, daily reports, and other front-desk operations as assigned.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma

Tools

PMS software

Microsoft Office

Job description

Holiday Inn Club Vacations is seeking a Front Desk Specialist to warmly welcome owners and guests, manage check-ins and check-outs, handle room assignments, keys, folio transactions, and guest payments with accuracy and care. You’ll respond to questions, resolve concerns, and help create a seamless arrival and departure experience.

You will coordinate with Housekeeping and Facilities, assist with the business center and resort Wi‑Fi, review end‑of‑day reports, and contribute to a welcoming,