Guest Experience Concierge - Resort Front Desk

Travel + Leisure Co.; Napili (HI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Job summary

Travel + Leisure Co. in Napili, Hawaii, seeks a Guest Services Associate to warmly welcome guests from registration to checkout, quote rooms, and confirm reservations. You’ll assist guests at the resort and may need to travel to additional local resorts.

The role emphasizes hospitality, accuracy in cash handling, and a helpful attitude to ensure memorable vacations. Starting pay is $23.00 per hour, with benefits including medical, dental, vision, and a 401k with employer match.

Qualifications

• Excellent communication skills with the ability to read, write and understand English.
• Basic math and knowledge of cash handling procedures.
• Ability to multitask in a fast-paced environment.
• Professional appearance and a positive, can-do attitude.

Responsibilities

• Welcome guests and guide them through registration to checkout.
• Issue unit keys, provide room rate quotes, and confirm reservations.
• Process cash and credit card transactions following established procedures.
• Balance cash receipts and complete money handling duties.
• Respond to guest inquiries and concerns promptly and accurately.

Skills

English proficiency

Communication skills

Problem solving

Cash handling

Multi-tasking

Attention to detail

Computer basics

Job description

Travel + Leisure Co. in Napili, Hawaii, seeks a Guest Services Associate to warmly welcome guests from registration to checkout, quote rooms, and confirm reservations. You’ll assist guests at the resort and may need to travel to additional local resorts.

The role emphasizes hospitality, accuracy in cash handling, and a helpful attitude to ensure memorable vacations. Starting pay is $23.00 per hour, with benefits including medical, dental, vision, and a 401k with employer match.