Guest Experience Concierge — Private Aviation

Signature Aviation; San Jose (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid time off

Life Insurance

Job summary

Signature Aviation is looking for a Guest Experience Specialist in San Jose. You will warmly greet guests and crew, coordinate services, and ensure a memorable visit in a hospitality-driven role.

Responsibilities include greeting, coordinating with teams, processing purchases, and providing concierge services while maintaining knowledge of facilities and surroundings. Flexibility for varied schedules, including nights and weekends, is required.

Qualifications

• High School Diploma or GED.
• At least 1 year of customer experience in retail, hospitality, or sales is preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, and airport background check requirements.
• Must be legally authorized to work in the jurisdiction of employment.
• Ability to drive standard and automatic transmission vehicles is preferred.

Responsibilities

• Meet and greet guests and crews as they arrive and escort them to the entrance, aircraft, or vehicles.
• Collaborate with team members, guests, and visitors to ensure services are handled promptly and courteously.
• Process guest purchases and fuel transactions per Company procedures; assist with general accounting tasks as needed.
• Provide concierge services including hotel reservations, ground transportation, catering, and customs appointments.
• Manage guest inquiries, resolve requests, and address concerns efficiently and effectively.
• Maintain knowledge of Signature’s facilities, services, and surrounding areas to answer guest questions.

Skills

Guest service

Multitasking

Communication

Education

High School Diploma/GED

Job description

Signature Aviation is looking for a Guest Experience Specialist in San Jose. You will warmly greet guests and crew, coordinate services, and ensure a memorable visit in a hospitality-driven role.

Responsibilities include greeting, coordinating with teams, processing purchases, and providing concierge services while maintaining knowledge of facilities and surroundings. Flexibility for varied schedules, including nights and weekends, is required.