Guest Experience Concierge – Private Aviation

Signature Aviation; Boca Raton (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program (EAP)

Job summary

Signature Aviation in Boca Raton seeks a Guest Experience Specialist to warmly welcome guests and crew, delivering an exceptional hospitality experience. You will coordinate services behind the scenes, manage guest inquiries, and ensure smooth operations near aircraft and ground service equipment.

This dynamic role requires flexibility to work varied shifts, including nights, weekends, and holidays, in indoor and outdoor environments.

Qualifications

• Minimum High School Diploma or GED.
• At least 1 year of customer experience in retail, hospitality, or sales preferred.
• Valid driver’s license required.

Responsibilities

• Meet and greet guests and crews with a warm, friendly welcome.
• Coordinate services between guests, crew, and departments.
• Process guest purchases and fuel transactions per procedures; assist with basic accounting.
• Provide concierge services: hotel reservations, transportation, catering, and appointments.
• Answer inquiries, address concerns, and resolve issues efficiently and professionally.
• Maintain knowledge of Signature facilities, services, and local information.
• Monitor flights and coordinate services using SIGops/SIGnet; prioritize tasks.
• Keep guest areas stocked and clean; ensure restrooms are maintained.

Skills

Customer service

Clear communication

English proficiency

Multitasking

Education

High School Diploma or GED

Job description

Signature Aviation in Boca Raton seeks a Guest Experience Specialist to warmly welcome guests and crew, delivering an exceptional hospitality experience. You will coordinate services behind the scenes, manage guest inquiries, and ensure smooth operations near aircraft and ground service equipment.

This dynamic role requires flexibility to work varied shifts, including nights, weekends, and holidays, in indoor and outdoor environments.