Guest Experience Concierge — Private Aviation

Signature Aviation; Key West (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Tuition reimbursement

Training and Development

Employee Assistance Program

Job summary

Signature Aviation is seeking a Guest Experience Specialist in Key West. You will warmly welcome guests and crew, coordinate services near active aircraft, and ensure a smooth, high-end hospitality experience.

This role requires flexibility for shifts, including nights, weekends, and holidays, and comfort with indoor and outdoor environments near ground support equipment. The position emphasizes meticulous service, attention to detail, and proactive problem solving to maintain Signature’s

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer experience in retail, hospitality, or sales preferred.
• Must possess a valid state driver’s license.
• Minimum of 18 years of age.
• Able to pass airport background checks and obtain an airport security badge.
• Legally authorized to work in the jurisdiction of employment.
• Able to operate near aircraft and ground service equipment.

Responsibilities

• Meet and greet guests and crews as they arrive at our facility and escort them to the front entrance, aircraft, or vehicles.
• Collaborate with team members and transfer information between guests, PAT, other departments, and external parties.
• Receive, dispatch, and process guest purchases and fuel transactions per procedures; assist with simple accounting tasks.
• Provide concierge services including hotel, transportation, catering, and customs appointments.
• Manage guest inquiries, resolve requests, and address billing concerns efficiently.
• Monitor flights and coordinate services with the Airside Experience Team using SIGops/SIGnet.
• Maintain amenities and ensure lobby, pilot spaces, and restrooms are clean and stocked.

Skills

Hospitality

Customer service

Communication

Multitasking

Interpersonal Skills

Critical Thinking

Time Management

Computer Skills

Education

High School Diploma or GED

Job description

Signature Aviation is seeking a Guest Experience Specialist in Key West. You will warmly welcome guests and crew, coordinate services near active aircraft, and ensure a smooth, high-end hospitality experience.

This role requires flexibility for shifts, including nights, weekends, and holidays, and comfort with indoor and outdoor environments near ground support equipment. The position emphasizes meticulous service, attention to detail, and proactive problem solving to maintain Signature’s