Luxury Aviation Guest Experience Concierge

Signature Aviation plc; Cincinnati (OH); On-site; USD 56,564,000 - 61,320,000; Full time

Job summary

Signature Aviation plc seeks a Guest Experience Specialist to greet guests and crew with warmth, professionalism, and a genuine commitment to creating exceptional moments in a fast-paced aviation environment.

This hands-on role requires flexibility to work nights, weekends and holidays, the ability to operate indoors and outdoors near aircraft, and a talent for multitasking, conflict resolution, and attentive service across diverse guest interactions.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer experience in retail, hospitality, or sales preferred.
• Must possess a valid state driver’s license.

Responsibilities

• Meet and greet guests and crews with a warm, friendly welcome.
• Collaborate with team members to ensure services are handled promptly and courteously.
• Process guest purchases and fuel transactions per company procedures.
• Provide concierge services including hotel, ground transportation, and catering arrangements.
• Manage inquiries and resolve requests and billing disputes efficiently.
• Keep knowledge of Signature’s facilities, services, and local area up to date.

Skills

Guest service

Multitasking

Communication

Attention to detail

Conflict resolution

Team collaboration

Education

High School Diploma / GED

Job description

Signature Aviation plc seeks a Guest Experience Specialist to greet guests and crew with warmth, professionalism, and a genuine commitment to creating exceptional moments in a fast-paced aviation environment.

This hands-on role requires flexibility to work nights, weekends and holidays, the ability to operate indoors and outdoors near aircraft, and a talent for multitasking, conflict resolution, and attentive service across diverse guest interactions.