Airport Guest Experience Concierge

Signature Aviation; Cincinnati (OH); On-site; USD 27,000 - 29,000; Full time

Job summary

Signature Aviation in Cincinnati, Ohio seeks a Guest Experience Specialist who warmly welcomes guests and crew with professionalism and care to create exceptional moments.

This role is dynamic, requiring flexibility to work nights, weekends, and holidays, and to operate in both indoor and outdoor environments near aircraft and ground service equipment. You will support the Airside Experience Team and ensure a high-end guest experience.

Qualifications

• HS diploma or GED required.
• 1+ year customer experience in retail, hospitality or sales preferred.
• Valid state driver’s license required.
• Must be 18 years of age or older.
• Ability to pass background checks and airport security requirements.
• Legal authorization to work in the U.S.

Responsibilities

• Meet and greet guests and crews and escort them to entrances, aircraft, or vehicles.
• Collaborate with team members and other departments to ensure services are handled efficiently and accurately.
• Process guest purchases and fuel transactions per Company procedures; assist with some accounting tasks.
• Provide concierge services including hotel, transportation, catering, and customs appointments.

Skills

Hospitality

Guest service

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

Signature Aviation in Cincinnati, Ohio seeks a Guest Experience Specialist who warmly welcomes guests and crew with professionalism and care to create exceptional moments.

This role is dynamic, requiring flexibility to work nights, weekends, and holidays, and to operate in both indoor and outdoor environments near aircraft and ground service equipment. You will support the Airside Experience Team and ensure a high-end guest experience.