Guest Experience Concierge – Pre-Arrival

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling & Family

Growth and Development

Stipend for work shoes

Job summary

Hyatt Vacation Ownership is seeking a detail-oriented Pre-Arrival Specialist to manage pre-arrival communications and villa location details for Owners and guests. The role involves coordinating with multiple departments to ensure timely responses and accurate information, while maintaining exceptional guest service standards.

In this position you will handle routine tasks, respond to planning inquiries, and ensure special requests reach the appropriate teams, contributing to memorable and

Responsibilities

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Job description

Hyatt Vacation Ownership is seeking a detail-oriented Pre-Arrival Specialist to manage pre-arrival communications and villa location details for Owners and guests. The role involves coordinating with multiple departments to ensure timely responses and accurate information, while maintaining exceptional guest service standards.

In this position you will handle routine tasks, respond to planning inquiries, and ensure special requests reach the appropriate teams, contributing to memorable and