Pre-Arrival Specialist

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Professional Counseling & Family

Growth and Development

Stipend for work shoes

Job summary

Hyatt Vacation Ownership is seeking a detail-oriented Pre-Arrival Specialist to manage pre-arrival communications and villa location details for Owners and guests. The role involves coordinating with multiple departments to ensure timely responses and accurate information, while maintaining exceptional guest service standards.

In this position you will handle routine tasks, respond to planning inquiries, and ensure special requests reach the appropriate teams, contributing to memorable and

Responsibilities

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Job description

Hourly Rate: $25.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.

Hourly Rate: $25.00

Full Time, 1st/2nd shift

Weekends And Holidays Required

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a Pre-Arrival Specialist, a Typical Day Will Include

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist At HVC

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.