Guest Services Agent: Create Memorable Vacations

Hyatt Hotels Corporation; Incline Village (NV); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Help

Growth and Development Opportunities

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Coat and work shoe stipend

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests at our properties, help with villa check-ins, explain amenities, and coordinate with departments to resolve requests. This on-site, full-time role supports memorable vacation experiences with care and inclusivity.

This position requires weekend/holiday availability, the ability to assist with bellman duties when needed, and a strong commitment to professional, friendly guest service.

Qualifications

• Available to work various shifts, including weekends and holidays.
• Must be able to stand for extended periods and perform light physical tasks.

Responsibilities

• Checks Owners/guests into villas, reviews amenities, hours of operations, and local activities.
• listens and responds to guests' questions, concerns, and requests; coordinates with other departments to resolve issues.
• Explains room features and guides guests on using key areas and services.
• Follows up with guests to ensure satisfaction of requests and problems.
• Answers telephone calls and routes to proper departments; may assist with bellman/runner duties.
• Adheres to guest experience standards and company policies; maintains professional interactions.

Job description

Hyatt Vacation Ownership is seeking a Guest Services Agent to welcome Owners and guests at our properties, help with villa check-ins, explain amenities, and coordinate with departments to resolve requests. This on-site, full-time role supports memorable vacation experiences with care and inclusivity.

This position requires weekend/holiday availability, the ability to assist with bellman duties when needed, and a strong commitment to professional, friendly guest service.