Pre-Arrival Specialist

Hyatt Hotels Corporation; Escondido (CA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family

Growth Opportunities

Free On-Site Parking

Department Celebrations

Monthly Recognition Programs

Work Shoes Stipend

Job summary

Hyatt Vacation Club is seeking a Pre-Arrival Specialist to assist guests in creating memorable vacation experiences. This part-time role requires working various shifts, including weekends and holidays, while providing outstanding service and coordinating with departments.

The ideal candidate will have strong communication skills and the ability to handle multiple tasks efficiently. The position offers competitive pay and various site-specific perks, including free on-site parking and

Qualifications

• Ability to work various shifts including weekends and holidays.
• Strong communication and organizational skills are essential.
• Must be able to stand, sit, or walk for extended periods.

Responsibilities

• Create and update pre-arrival templates and communications.
• Coordinate routine maintenance with other departments.
• Respond to Vacation Planning emails/calls in a timely manner.
• Assist guests with villa locations and special requests.
• Communicate special requests to departments and VIP amenities.

Skills

Customer service

Communication

Organization

Job description

Close Inclusive Collection Job Postings Notification

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.

Hourly Rate: $25.00

Part Time, 1st/2nd shift

Weekends and Holidays Required

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a Pre-Arrival Specialist, a typical day will include:

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.