Guest Experience Pre-Arrival Concierge

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development

Benefit eligibility varies by position

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Stipend for work shoes

Job summary

Hyatt Vacation Club at The Welk is seeking a part-time Pre-Arrival Specialist to assist Owner/guest experiences and events, creating memorable vacation memories with care and inclusion. This role emphasizes timely responses to planning emails, coordination with departments, and updating pre-arrival communications.

The position requires flexibility to work various shifts, weekends, and holidays, with duties focused on guest satisfaction, villa location coordination, and adherence to safety and

Qualifications

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Responsibilities

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Hyatt Vacation Club at The Welk is seeking a part-time Pre-Arrival Specialist to assist Owner/guest experiences and events, creating memorable vacation memories with care and inclusion. This role emphasizes timely responses to planning emails, coordination with departments, and updating pre-arrival communications.

The position requires flexibility to work various shifts, weekends, and holidays, with duties focused on guest satisfaction, villa location coordination, and adherence to safety and