Pre-Arrival Specialist

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development

Benefit eligibility varies by position

Free On-Site Parking

Department celebrations

Associate Appreciation Week

Monthly recognition programs

Stipend for work shoes

Job summary

Hyatt Vacation Club at The Welk is seeking a part-time Pre-Arrival Specialist to assist Owner/guest experiences and events, creating memorable vacation memories with care and inclusion. This role emphasizes timely responses to planning emails, coordination with departments, and updating pre-arrival communications.

The position requires flexibility to work various shifts, weekends, and holidays, with duties focused on guest satisfaction, villa location coordination, and adherence to safety and

Qualifications

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Responsibilities

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

Job description

Hourly Rate: $25.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.

Hourly Rate: $25.00

Part Time, 1st/2nd shift

Weekends and Holidays Required

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Stipend for work shoes

As a Pre-Arrival Specialist, a typical day will include:

• Creates, Maintains, and updates the pre-arrival templates and Owner communications.
• Coordinates with other departments to conduct routine maintenance.
• Replies to all Vacation Planning emails/calls within the specified time frame.
• Corresponds with guests regarding villa location and other special requests.
• Communicates special requests to other departments and/or VIP amenities.

Guest Experience and Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Pre-Arrival Specialist at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Source: Hospitality Online