Guest Relations Concierge: Elevate Stays & Local Tips

Hyatt; Town of Florida (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hotel and resort discounts

Immediate 401(k) Company match up to 6%

Growth and development opportunities

Positive work environment

Job summary

A leading vacation ownership company is seeking a talented Guest Relations Coordinator in New York. This role involves providing exceptional customer service to guests on promotional packages and requires local area expertise. Key responsibilities include conducting pre-arrival calls, handling guest inquiries, and suggesting local attractions. Ideal candidates will have excellent communication skills and a flexible schedule. Join a positive work environment with great benefits like hotel discounts and a 401(k) match.

Qualifications

• Enjoy talking with guests by phone and/or in person.
• Excellent written and verbal communication skills.
• Local area knowledge is essential.
• Computer skills are required.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Conduct pre-arrival calls and/or in-person services for guests.
• Engage with guests and provide elevated customer service.
• Effectively communicate vacation package benefits.
• Suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques.

Skills

Customer Service

Verbal Communication

Local Area Knowledge

Written Communication

Problem Resolution

Job description

Hyatt Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package. What's in it for you?

• Hotel and resort discounts
• Immediate 401(k) Company match up to 6%
• Growth and development opportunities
• Positive work environment What will you do?
• Conduct pre-arrival calls and/or in person services for guests coming on a promotional package.
• Engage with guests and provide elevated customer service by phone and/or in person.
• Effectively communicate the benefits of the guest's vacation package and confirm details.
• Provide the highest level of service to suggest local attractions and restaurant recommendations.
• Provide effective problem resolution techniques if applicable. What are the requirements?
• Enjoy talking with guests by phone and/or in person
• Excellent written and verbal communication skills
• Local area knowledge
• Computer skills
• Flexible schedule, including the ability to work weekends and holidays
  
  
  

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.