Guest Experience Concierge & Front Desk Specialist

SPS North America Inc.; Santa Clara (CA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses for referrals

Paid Time Off

Job summary

SPS North America Inc. seeks a receptionist to greet visitors and manage calls, delivering top-tier service to clients and staff.

The role includes light facilities tasks, mail service cross-training, and administrative support to ensure smooth operations across SPS service areas. Ideal candidates have a High School Diploma, 1–3 years of front-desk experience, and excellent English communication, organization, and multitasking abilities.

Qualifications

• High School Diploma (or equivalent) required.
• 1-3 years prior work experience. Strong preference in previous administrative/reception/concierge professional experience.
• Ability to work assigned work hours determined by the manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• A strong task-driven personality driven by customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems required for functions of position such as: Multi-phone line systems, PC/Mac systems, MS Office experience, Multifunctional devices (i.e. Copiers/Scanners), Fax/mail machines and/or other devices used in SPS service areas.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.

Responsibilities

• Provides 5-star customer service to all employees and visitors (in all forms of communication).
• Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
• Logs visitors into the registration system.
• Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
• Issues facility access cards to employees.
• Answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provide appropriate information to the caller.
• Calls are to be handled expeditiously, in a professional and businesslike manner while being friendly and using a high standard of customer service.

Skills

Excellent organizational skills

Time management

Written and verbal English

Multitasking

Customer service

Attention to detail

Confidentiality

Professional appearance

Education

High School Diploma

Tools

Multi-phone line systems

PC/Mac systems

MS Office

Copiers/Scanners

Fax/mail machines

Job description

SPS North America Inc. seeks a receptionist to greet visitors and manage calls, delivering top-tier service to clients and staff.

The role includes light facilities tasks, mail service cross-training, and administrative support to ensure smooth operations across SPS service areas. Ideal candidates have a High School Diploma, 1–3 years of front-desk experience, and excellent English communication, organization, and multitasking abilities.