Guest Experience Concierge

spsnorthamerica; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America seeks a friendly receptionist/ Workplace Experience associate to provide a gracious arrival experience for colleagues and guests in a professional, welcoming manner. You will manage visitor registration, room bookings, and guest support with a focus on leaving a positive first impression.

The role requires strong communication, superb customer service, and the ability to handle multiple tasks, organize efficiently, and interact with the Workplace Experience team to foster a

Qualifications

• High School Diploma or equivalent required.
• 1-2+ years of work experience preferred.
• Ability to work assigned hours determined by manager.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems.

Responsibilities

• Provide a gracious arrival experience for colleagues and guests.
• Deliver world-class experiences that create a positive first impression.
• Cater to needs of colleagues and visitors with genuine care.
• Support visitor registration, meeting room bookings, and guest arrival with technology.
• Develop relationships through personalized encounters and proactive assistance.
• Maintain directories, give instructions, and make warm connections.
• Keep reception area safe and clean by following procedures.
• Capture preferences for future visits and accommodate special requests.
• Communicate with Workplace Experience and other teams to ensure a united service approach.

Skills

Strong verbal and written comms

Excellent customer service

MS Office Suite experience

Ability to multitask

Good organizational skills

Independent and capable of completing

Understand packing/material handling

Education

High School Diploma

1-2+ years experience preferred

Ability to follow hours set by manager

Analytical problem solving

Tools

MS Office Suite

Job description

SPS North America seeks a friendly receptionist/ Workplace Experience associate to provide a gracious arrival experience for colleagues and guests in a professional, welcoming manner. You will manage visitor registration, room bookings, and guest support with a focus on leaving a positive first impression.

The role requires strong communication, superb customer service, and the ability to handle multiple tasks, organize efficiently, and interact with the Workplace Experience team to foster a