Guest Experience Concierge - M Club Lounge

Marriott-International; Buffalo (NY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

8 Paid holidays

Hotel discounts

Complimentary hotel stays

Complimentary meal per shift

Transit access

Job summary

Marriott-International is seeking a courteous concierge guest services team member for our M Club Lounge and restaurant in Buffalo. You'll greet guests, assist with directions, and provide local recommendations while maintaining a welcoming atmosphere across shifts.

Responsibilities include breakfast prep, lounge setup, and ensuring cleanliness, plus handling beverage orders and coffee service. A flexible schedule incl. weekends and holidays is required.

Qualifications

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Adhere to payment, cash handling and credit policies/procedures.
• Greet and acknowledge all arriving and departing guests. Escort guests to tables and assist in seating at tables.
• Maintain knowledge of menu items, liquor brands, beers and non-alcoholic selections in M Club Lounge and Restaurant.
• Know and abide by state liquor regulations, especially regarding minors and intoxicated persons.
• Set up M Club Lounge; maintain cleanliness; report shortages.
• Inspect Lounge environment and entrance; ensure standards are met; rectify deficiencies.
• Inspect tables and buffet to ensure proper setup and standards.

Responsibilities

• Courteously greet guests to the M Club Lounge and assist with concierge needs such as directions and local recommendations.
• Prepare M Club for breakfast service and all-day offerings; maintain room cleanliness; assist with coffee and drink orders.

Skills

Customer service

Guest relations

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS systems

Job description

Marriott-International is seeking a courteous concierge guest services team member for our M Club Lounge and restaurant in Buffalo. You'll greet guests, assist with directions, and provide local recommendations while maintaining a welcoming atmosphere across shifts.

Responsibilities include breakfast prep, lounge setup, and ensuring cleanliness, plus handling beverage orders and coffee service. A flexible schedule incl. weekends and holidays is required.