Concierge Attendant | Buffalo Marriott HARBORCENTER

Marriott-International; Buffalo (NY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

8 Paid holidays

Hotel discounts

Complimentary hotel stays

Complimentary meal per shift

Transit access

Job summary

Marriott-International is seeking a courteous concierge guest services team member for our M Club Lounge and restaurant in Buffalo. You'll greet guests, assist with directions, and provide local recommendations while maintaining a welcoming atmosphere across shifts.

Responsibilities include breakfast prep, lounge setup, and ensuring cleanliness, plus handling beverage orders and coffee service. A flexible schedule incl. weekends and holidays is required.

Qualifications

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Adhere to payment, cash handling and credit policies/procedures.
• Greet and acknowledge all arriving and departing guests. Escort guests to tables and assist in seating at tables.
• Maintain knowledge of menu items, liquor brands, beers and non-alcoholic selections in M Club Lounge and Restaurant.
• Know and abide by state liquor regulations, especially regarding minors and intoxicated persons.
• Set up M Club Lounge; maintain cleanliness; report shortages.
• Inspect Lounge environment and entrance; ensure standards are met; rectify deficiencies.
• Inspect tables and buffet to ensure proper setup and standards.

Responsibilities

• Courteously greet guests to the M Club Lounge and assist with concierge needs such as directions and local recommendations.
• Prepare M Club for breakfast service and all-day offerings; maintain room cleanliness; assist with coffee and drink orders.

Skills

Customer service

Guest relations

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS systems

Job description

Job Type:

Full-time and Part-time positions available

Pay:

$16 per hour

Work Location:

In person

Benefits:

• Health insurance / 401k
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts at any Marriott property in the world!
• 2 Complimentary night hotel stays per year at any Shaner managed property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Description:

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Adhere to payment, cash handling and credit policies/procedures.
• Greet and acknowledge all arriving and departing guests. Escort guests to tables and assist in seating at tables.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the M Club (Concierge) Lounge and the Restaurant outlet.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Set up M Club (Concierge) Lounge with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor or Kitchen for replenishment.
• Inspect the M Club (Concierge) Lounge environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Inspect tables and buffet, ensuring that all set ups meet the department standards. Check throughout meal period.

Responsibilities:

Courteously greet and welcome guests to the M Club Lounge, ensuring hotel's standards of service. Engage with the customers and create personal connections by assisting with concierge needs such as directions, local recommendations, etc. Facilitate guest use of the M Club’s technology offerings and concierge amenities. Assist in preparing the M Club for breakfast buffet service, all day snack and evening offerings appropriate for the scheduled shift. Maintain the cleanliness of the room at all times. Monitor and anticipate the guests' needs and all phases of the operation; including assisting guests with the coffee machine or taking alcoholic drink orders.

Qualifications:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.