Guest Experience Concierge — Front Desk

Montaneros; Vail (CO); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

Health insurance

Dental, vision, life and disability 보험

Employee Assistance Program

Free on-site parking or free bus pass

Ski pass or wellness reimbursement

Room discounts for team and friends/fm

5 complimentary nights per year after

Paid time off and paid sick leave

401(k) with Fidelity company match

Job summary

CoralTree at Montaneros in Vail is seeking a Front Desk Agent to warmly greet guests, assist with check-in/check-out, and promote hotel services. You’ll share information about amenities and local offerings while creating authentic, memorable experiences for guests and owners in Lionshead Village.

Ideal candidates are friendly, have strong communication skills, and can multitask in a fast-paced environment. Flexible scheduling and a positive, people-first attitude are essential.

Qualifications

• Experience providing service to others preferred.
• Willingness to adapt to a varying schedule.
• Strong verbal and written communication skills.
• Ability to multitask while maintaining accuracy and detail.
• Friendly, professional demeanor with guests and team members.

Responsibilities

• Welcome guests and owners with enthusiasm and warmth, assisting with check-in and check-out.
• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit.
• Create memorable experiences through a polished, professional personality.
• Take initiative to resolve guest and owner issues, fostering loyalty and satisfaction.
• Share knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to relay guest feedback to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment with accuracy.

Skills

Flexibility

Customer service

People skills

Communication

Multitasking

Job description

CoralTree at Montaneros in Vail is seeking a Front Desk Agent to warmly greet guests, assist with check-in/check-out, and promote hotel services. You’ll share information about amenities and local offerings while creating authentic, memorable experiences for guests and owners in Lionshead Village.

Ideal candidates are friendly, have strong communication skills, and can multitask in a fast-paced environment. Flexible scheduling and a positive, people-first attitude are essential.