Front Desk Representative

Columbia Cliff Villas Hotel; Hood River (OR); On-site; USD 34,000 - 42,000; Full time

Job summary

Columbia Cliff Villas Hotel in Hood River, OR, seeks a Front Desk Representative for a part-to-full-time, on-site role. You will warmly greet guests, manage check-in/out, respond to inquiries, handle reservations, process payments, and coordinate with housekeeping and maintenance to ensure a seamless arrival and departure experience.

Responsibilities include providing local information, addressing concerns professionally, maintaining records, and upholding hotel policies.

Qualifications

• Customer service-focused approach for guest satisfaction
• Proficient in front desk operations: check-in/check-out and payments
• Strong phone etiquette and English communication; multilingual a plus
• Experience with reservations and property management systems
• Ability to multitask in a fast-paced, guest-facing environment
• Basic computer skills and hotel software familiarity; training provided
• Reliable attendance and punctuality for shifts including evenings, weekends, holidays
• Ability to lift luggage up to 40lbs and climb stairs as needed
• High school diploma plus hospitality training is preferred

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures
• Answer phones, respond to inquiries, and handle reservations and changes
• Process guest payments and coordinate with housekeeping and maintenance
• Provide local information and address concerns professionally
• Maintain accurate records and uphold hotel policies and standards
• Deliver attentive, courteous, and efficient service at all times

Skills

Customer service

Front desk operations

Phone etiquette

Reservation systems

Multitasking

Hotel software

Attendance & punctuality

Luggage handling

Hospitality training

Education

High school diploma

1 year hospitality training

Job description

Company Description

Columbia Cliff Villas Hotel is a luxury boutique hotel located in Hood River, Oregon, about an hour from Portland. The property offers a variety of upscale suites and lodging options, attracting guests for leisure stays, group retreats, ski vacations, and business meetings. Perched on the edge of a 210-foot cliff in the Columbia River Gorge, the hotel provides dramatic views and a distinctive setting for romantic getaways and honeymoons. The hotel also serves as a conference and event venue, hosting weddings, corporate retreats, and special gatherings in an intimate, high-service environment.

Role Description

The Front Desk Representative is a part to full-time, on-site role based at Columbia Cliff Villas Hotel in Hood River, OR. This position is responsible for warmly greeting guests, managing check-in and check-out procedures, and ensuring a smooth and welcoming arrival and departure experience. Daily tasks include answering phones, responding to guest inquiries, handling reservations and modifications, processing payments, and coordinating with housekeeping and maintenance to meet guest needs. The role also involves providing local information, addressing concerns or complaints professionally, maintaining accurate records, and upholding hotel policies and standards. The Front Desk Representative contributes directly to a positive guest experience by offering attentive, courteous, and efficient service at all times.

Qualifications

• Strong customer service and guest relations skills, with a focus on creating positive, memorable experiences.
• Proficiency in receptionist duties and front desk operations, including check-in/check-out and payment processing.
• Effective phone etiquette and communication skills, both verbal and written in English. Multilingual is a plus.
• Experience handling reservations, including bookings, changes, and cancellations using reservation or property management systems.
• Ability to multitask, stay organized, and work calmly in a fast-paced, high-guest-contact environment.
• Basic computer skills and comfort with hotel software; prior front desk or hospitality experience preferred. We will train you in our reservation software.
• Reliability in maintaining consistent attendance and punctuality for scheduled shifts, including evenings, weekends, and holidays as needed.
• Ability to regularly climb stairs and assist in carrying luggage up to 40lbs.
• High school diploma or equivalent; 1 year minimum hospitality or customer service training.